WOULD YOU LIKE TO JOIN OUR TEAM OF DEDICATED BARISTAS?

Baristas are our café’s principal “brand ambassadors," embodying our core values, providing outstanding hospitality, and demonstrating mastery of latte art and espresso extraction. They maintain our high standards and work closely with their teammates to delivery legendary customer service.

Scorecard

Our Baristas achieve the following outcomes in 1-12 months of their start dates:

30-Day Goals

• Completion of our Barista Training Program
• Can free pour soft heart latte art
• Understands and can complete all daily & weekly tasks on team task list

180-Day Goals

• Participation in a Barista Jam either as a latte artist or in any other supporting role
• Can free pour Rosetta, Tulip, & Fern
• Understands how to teach daily & weekly tasks to new team members

Values

• High Commitment
• Integrity
• Professionalism
• Win-win
• Long-view approach
• Results-Oriented
• Complete Ownership

Competencies

• Quick thinking and efficiency
• Honesty/Integrity
• Communication skills
• Expeditious completion of delegated tasks
• Manual dexterity and grace under pressure
• Lift up to 50 pounds
• Handle food and hot beverages

Knowledge & Experience

• One year of relevant experience
• Some knowledge of espresso and grinder calibration

Job Type: Part-time, full-time, management track

Compensation/benefits: DOE/TBD

The Café Shift Leader trains and leads our staff to meet our store goals on a daily basis. The Shift Leader also works with managers to keep our team and store aligned with our company’s core values and to resolve customer questions and complaints with the utmost professionalism and courtesy. The Shift Leader embodies a cafe and workplace culture that is high-performing as well as welcoming.

Scorecard

Café Shift Leaders achieve the following outcomes in 1-12 months of their start dates:

30-Day Goals

Work with store leadership team to design and implement a new customer feedback plan

• Submit a revised social media marketing program.
• Organize and coordinate a virtual staff barista competition.

180-Day Goals

• Help to raise our customer feedback rating half a star/point.
• Participation in a Barista Jam either as a latte artist or in any other supporting role
• Can free pour Rosetta, Tulip, & Fern
• Understands how to teach daily & weekly tasks to new team members

Values

• High Commitment
• Integrity
• Professionalism
• Win-win
• Long-view approach
• Results-Oriented
• Complete Ownership

Competencies

• Quick thinking and efficiency
• Honesty/Integrity
• Communication skills
• Expeditious completion of delegated tasks
• Manual dexterity and grace under pressure
• Lift up to 50 pounds
• Handle food and hot beverages

Knowledge & Experience

• One year of relevant experience
• Some knowledge of espresso and grinder calibration

Job Type: Part-time, management track

Compensation/benefits: DOE/TBD 

Job Description

The Café Leader guides their team to meet store goals and standards and ensures positive “third space” experiences for all customers and store personnel. They oversee service and production in both the kitchen and the front of the house. Reporting directly to the Manager, the Café Leader embodies our highest standards in work habits and speaks fluently the language of the coffee business.

Scorecard

Café Leaders achieve the following outcomes in 1-12 months of their start dates:

90-Day Goals

· Develop revised training checklists in collaboration with Manager

· Effective rollout and use of new ordering & inventory procedures

· Increase Inventory Turnover threefold

· Raise store labor productivity ratio from 7 to 9 in collaboration with Management

· Develop Store QC evaluation rubrics

· Maintain overall A+ customer feedback

· Effective communications with staff and customers in person and online

· Effective weekly and/or same page meetings with Team Leaders and Management

· Consistently effective IDS meeting outcomes

180-Day Goals

· Complete serve safe and/or Barista certification program

· Oversee 20% YOY retail sales.

· Successful completion of assigned rocks for Q1 & Q2

· Effective co-management of performance reviews

· Co-hire, train, and retain 1-2 full-time or 5-7 part-time A-Team players

 Values

• High Commitment
• Integrity
• Professionalism
• Win-win
• Long-view approach
• Results-Oriented
• Complete Ownership

Competencies

· A high aptitude for sharing our company’s mission with staff and the public

· Organizational, time-management, and planning skills

· Meticulous research and analytical abilities

· Strategic thinking, listening and communication skills

· Self-starter, self-directing, self-teaching, high-performing, high-achieving

· Expert listening skills and lightning-fast turn-around time on deliverables 

Knowledge & Experience

· Working knowledge of excel, adobe, cloud data management 

· Familiarity with best practices in food safety and espresso bar service

· Track record of effective teamwork

· Record keeping, data management, and reporting

· Successful leadership experience 

· Minimum of 2 years’ experience

Job Type: Full-time, management track/trainee

Compensation/benefits: DOE/TBD

The Kitchen Leader trains and leads our kitchen staff to meet our store goals on a daily basis. The Kitchen Leader also keeps our team and store aligned with our company’s core values and helps us all to resolve customer questions and complaints with the utmost professionalism and courtesy. The Kitchen Leader creates a back-of-the-house team environment that is high-performing as well as welcoming.

Scorecard

Kitchen Leaders achieve the following outcomes in 1-12 months of their start dates: 

• Submit a revised training program (6 months).
• Oversee increase in-store food sales 20 percent over preceding year (12 months)
• Hire and retain 90 percent A-team players (12 months)
• Complete a serve safe certification or recertification program (6 months)
• Raise our customer feedback rating on food in particular from 4 to 5 stars (12 months)
• Design and implement a new store food menu (6 months)
• Hire and retain 90 percent A-team players (12 months)

 Values

• High Commitment
• Integrity
• Professionalism
• Win-win
• Long-view approach
• Results-Oriented
• Complete Ownership

Competencies

• Efficiency
• Organization and planning
• Aggressiveness and tact
• Follow through on commitments
• Intelligence and positive attitude
• Analytical skills
• Attention to detail, while seeing the big picture
• Persistence
• Proactivity

Knowledge & Experience

• Knows how to operate a kitchen “soup to nuts," from start to finish
• Best practices in food safety
• Inventory management
• Staff management
• Light equipment maintenance
• 3-5 years of experience in a busy kitchen

 Job Type: Full-time, management track/traineeCompensation/benefits: DOE/TBD

Along with Baristas, Café Kitchen Assistants are our café’s principal “brand ambassadors.” Embodying our core values, Kitchen Assistants go above and beyond to delight our customers with mindfully sourced and crafted flavorful & healthy food. Kitchen Assistants share their passion for food by cultivating mastery of the craft food arts. They maintain our high standards and work closely with their teammates to delivery legendary customer service. It is because of our kitchen assistants and baristas that our café represents the quintessential “third space” in our city.

Scorecard

30-Day Goals

• Completion of Kitchen Assistant Trainee training program
• Can complete all tasks within designated time window

180-Day Goals

• Receives Acoustic Java “Basic Sandwich Art” certificate
• Can prep batters, soups, and sauces
• Ability to collaborate and improve menu

Values

• High Commitment
• Integrity
• Professionalism
• Win-win
• Long-view approach
• Results-Oriented
• Complete Ownership

Competencies

• Quick thinking and efficiency
• Honesty/Integrity
• Communication skills
• Manual dexterity and grace under pressure
• Lift up to 50 pounds
• Handle food and hot beverages

Knowledge & Experience

• 3-6 months of relevant experience
• Some knowledge of food safety and baking preferred.

Job Type: Part-time, management track

Compensation/benefits: DOE/TBD