JOB DESCRIPTIONS
Barista
Baristas are our café’s principal “brand ambassadors," embodying our core values, providing outstanding hospitality, and demonstrating mastery of latte art and espresso extraction. They maintain our high standards and work closely with their teammates to delivery legendary customer service.
Scorecard
Our Baristas achieve the following outcomes in 1-12 months of their start dates:
30-Day Goals
- Completion of our Barista Training Program
- Can free pour soft heart latte art
- Understands and can complete all daily & weekly tasks on team task list
180-Day Goals
- Participation in a Barista Jam either as a latte artist or in any other supporting role
- Can free pour Rosetta, Tulip, & Fern
- Understands how to teach daily & weekly tasks to new team members
Values
- High Commitment
- Integrity
- Professionalism
- Win-win
- Long-view approach
- Results-Oriented
- Complete Ownership
Competencies
- Quick thinking and efficiency
- Honesty/Integrity
- Communication skills
- Expeditious completion of delegated tasks
- Manual dexterity and grace under pressure
- Lift up to 50 pounds
- Handle food and hot beverages
Knowledge & Experience
- One year of relevant experience
- Some knowledge of espresso and grinder calibration
Job Type: Part-time, full-time, management track
Compensation/benefits: DOE/TBD
Shift Leader
The Café Shift Leader trains and leads our staff to meet our store goals on a daily basis. The Shift Leader also works with managers to keep our team and store aligned with our company’s core values and to resolve customer questions and complaints with the utmost professionalism and courtesy. The Shift Leader embodies a cafe and workplace culture that is high-performing as well as welcoming.
Scorecard
Café Shift Leaders achieve the following outcomes in 1-12 months of their start dates:
30-Day Goals
Work with store leadership team to design and implement a new customer feedback plan
- Submit a revised social media marketing program.
- Organize and coordinate a virtual staff barista competition.
180-Day Goals
- Help to raise our customer feedback rating half a star/point.
- Participation in a Barista Jam either as a latte artist or in any other supporting role
- Can free pour Rosetta, Tulip, & Fern
- Understands how to teach daily & weekly tasks to new team members
Values
- High Commitment
- Integrity
- Professionalism
- Win-win
- Long-view approach
- Results-Oriented
- Complete Ownership
Competencies
- Quick thinking and efficiency
- Honesty/Integrity
- Communication skills
- Expeditious completion of delegated tasks
- Manual dexterity and grace under pressure
- Lift up to 50 pounds
- Handle food and hot beverages
Knowledge & Experience
- One year of relevant experience
- Some knowledge of espresso and grinder calibration
Job Type: Part-time, management track
Compensation/benefits: DOE/TBD
Cafe Leader
Job Description
The Café Leader guides their team to meet store goals and standards and ensures positive “third space” experiences for all customers and store personnel. They oversee service and production in both the kitchen and the front of the house. Reporting directly to the Manager, the Café Leader embodies our highest standards in work habits and speaks fluently the language of the coffee business.
Scorecard
Café Leaders achieve the following outcomes in 1-12 months of their start dates:
90-Day Goals
· Develop revised training checklists in collaboration with Manager
· Effective rollout and use of new ordering & inventory procedures
· Increase Inventory Turnover threefold
· Raise store labor productivity ratio from 7 to 9 in collaboration with Management
· Develop Store QC evaluation rubrics
· Maintain overall A+ customer feedback
· Effective communications with staff and customers in person and online
· Effective weekly and/or same page meetings with Team Leaders and Management
· Consistently effective IDS meeting outcomes
180-Day Goals
· Complete serve safe and/or Barista certification program
· Oversee 20% YOY retail sales.
· Successful completion of assigned rocks for Q1 & Q2
· Effective co-management of performance reviews
· Co-hire, train, and retain 1-2 full-time or 5-7 part-time A-Team players
Values
- High Commitment
- Integrity
- Professionalism
- Win-win
- Long-view approach
- Results-Oriented
- Complete Ownership
Competencies
· A high aptitude for sharing our company’s mission with staff and the public
· Organizational, time-management, and planning skills
· Meticulous research and analytical abilities
· Strategic thinking, listening and communication skills
· Self-starter, self-directing, self-teaching, high-performing, high-achieving
· Expert listening skills and lightning-fast turn-around time on deliverables
Knowledge & Experience
· Working knowledge of excel, adobe, cloud data management
· Familiarity with best practices in food safety and espresso bar service
· Track record of effective teamwork
· Record keeping, data management, and reporting
· Successful leadership experience
· Minimum of 2 years’ experience
Job Type: Full-time, management track/trainee
Compensation/benefits: DOE/TBD
Kitchen Leader
The Kitchen Leader trains and leads our kitchen staff to meet our store goals on a daily basis. The Kitchen Leader also keeps our team and store aligned with our company’s core values and helps us all to resolve customer questions and complaints with the utmost professionalism and courtesy. The Kitchen Leader creates a back-of-the-house team environment that is high-performing as well as welcoming.
Scorecard
Kitchen Leaders achieve the following outcomes in 1-12 months of their start dates:
- Submit a revised training program (6 months).
- Oversee increase in-store food sales 20 percent over preceding year (12 months)
- Hire and retain 90 percent A-team players (12 months)
- Complete a serve safe certification or recertification program (6 months)
- Raise our customer feedback rating on food in particular from 4 to 5 stars (12 months)
- Design and implement a new store food menu (6 months)
- Hire and retain 90 percent A-team players (12 months)
Values
- High Commitment
- Integrity
- Professionalism
- Win-win
- Long-view approach
- Results-Oriented
- Complete Ownership
Competencies
- Efficiency
- Organization and planning
- Aggressiveness and tact
- Follow through on commitments
- Intelligence and positive attitude
- Analytical skills
- Attention to detail, while seeing the big picture
- Persistence
- Proactivity
Knowledge & Experience
- Knows how to operate a kitchen “soup to nuts," from start to finish
- Best practices in food safety
- Inventory management
- Staff management
- Light equipment maintenance
- 3-5 years of experience in a busy kitchen
Job Type: Full-time, management track/traineeCompensation/benefits: DOE/TBD
Kitchen Assistant
Along with Baristas, Café Kitchen Assistants are our café’s principal “brand ambassadors.” Embodying our core values, Kitchen Assistants go above and beyond to delight our customers with mindfully sourced and crafted flavorful & healthy food. Kitchen Assistants share their passion for food by cultivating mastery of the craft food arts. They maintain our high standards and work closely with their teammates to delivery legendary customer service. It is because of our kitchen assistants and baristas that our café represents the quintessential “third space” in our city.
Scorecard
30-Day Goals
- Completion of Kitchen Assistant Trainee training program
- Can complete all tasks within designated time window
180-Day Goals
- Receives Acoustic Java “Basic Sandwich Art” certificate
- Can prep batters, soups, and sauces
- Ability to collaborate and improve menu
Values
- High Commitment
- Integrity
- Professionalism
- Win-win
- Long-view approach
- Results-Oriented
- Complete Ownership
Competencies
- Quick thinking and efficiency
- Honesty/Integrity
- Communication skills
- Manual dexterity and grace under pressure
- Lift up to 50 pounds
- Handle food and hot beverages
Knowledge & Experience
- 3-6 months of relevant experience
- Some knowledge of food safety and baking preferred.
Job Type: Part-time, management track
Compensation/benefits: DOE/TBD
Tasting Room Leader & Director of Training
Job Description
The Tasting Room Leader & Director of Training establishes the maximum operational effectiveness and quality possible in the retail environment. He or she is responsible for the experiences of all retail customers and barista personnel, overseeing preparation and service in the front of the house. Foremost among the Tasting Room Leader’s priorities is achieving the “third space” café experience for all customers with safety as the omnipresent (and so invisible) norm. Reporting directly to the Roastery Manager, the Tasting Room Leader not only embodies our highest standards in both work habits and professional manners but is also deeply dedicated to the field of sensory evaluation. In their capacity as Director of Training, this role communicates our standards and coaches teams and individuals in how to execute best practices.
Duties & Key Responsibilities
The Tasting Room Leader & Director of Training performs the duties of a Cafe Leader with the additional responsibilities of overseeing our Training Program. This role performs key store operator functions, including but not limited to:
· Roastery and Tasting Room project management
· Train and monitor all staff, equipment, and store performance
· Performing and recording scheduled work reviews and maintenance
· Conduct daily product taste tests as well as scheduled and private staff and public tastings
· Teach courses in our SCA Premiere Coffee Campus
Scorecard
90-Day Goals
· Submit revised training materials in collaboration with Roastery Manager
· Acquire serve safe certification or SCA certification
· Manage retail sales & service scorecards and present in weekly meetings
· Oversee store operation
· Train and review new team members
· Café equipment maintenance
· Ensure retail environment regulatory compliance
180-Day Goals
· Develop events and promotions plan in collaboration with leadership team
· Plan pursuit of Micro-Roaster of the Year and Good Food awards with leadership team
· Acquire barista certification
· Plan state, national, and international coffee events
· Demonstrated ability to work efficiently independently
· Develop Tasting Room offerings for routine and occasional events
Required Competencies
· A high aptitude for sharing our company’s mission with staff and the public
· Excellent interpersonal relations skills
· Organizational, time-management, and planning skills
· Follow through on commitments
· Meticulous research and analytical abilities
· Strategic thinking, listening and communication skills
· Self-starter, self-directing, self-teaching, high-performing, high-achieving
Required Knowledge & Experience
· Effective verbal and written communication skills
· Experience in leading and motivating work groups or teams
· Excellent mechanical skills to troubleshoot and support roasters for full operation to minimize downtime
· Excellent math skills and experience on the computer
· Ability to perform physical requirements of position such as standing and walking, bending and stooping daily in addition to the ability to lift up to 100 pounds throughout the work day
· Unparalleled prioritization abilities; work well with others in team environment
· Fluency in best practices in food safety and espresso bar service
· Inventory and staff management; record keeping, data management, and reporting
· Leadership abilities; strong interest in coffee tasting
· Minimum of 3 years’ experience
Job Type: Full-time, management track
Compensation/benefits: DOE/TBD