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Barista

 

Baristas are our café’s principal “brand ambassadors.” Embodying our core values, Baristas go above and beyond to welcome, nourish, and delight customers. Baristas share their passion for coffee & tea by cultivating mastery of the craft beverage arts. They maintain our high standards and work closely with their teammates to delivery legendary customer service. It is because of our baristas that our café represents the quintessential “third space” in our city. .

Scorecard

30-Day Goals

  • Completion of Barista Trainee training
  • Can free pour solid heart 4/5 times
  • Understands and can complete every daily & weekly task

180-Day Goals

  • Receives Acoustic Java “Basic Latte Art” certificate
  • Can free pour Rosetta, Tulip, & Fern
  • Understands how to teach daily & weekly tasks to new hire

Required Values

  • High Commitment
  • Integrity
  • Professionalism
  • Win-win
  • Long-view approach
  • Results-Oriented
  • Complete Ownership

Key Competencies

  • Quick thinking and efficiency
  • Honesty/Integrity
  • Communication skills
  • Manual dexterity and grace under pressure
  • Lift up to 50 pounds
  • Handle food and hot beverages

Required Knowledge & Experience

  • One year of relevant experience
  • Some knowledge of espresso and grinder calibration

Job Type: Part-time, management track

Compensation/benefits: DOE/TBD

Shift Leader

The Café Shift Leader trains and leads our staff to meet our store goals on a daily basis. The Shift Leader also works with managers to keep our team and store aligned with our company’s core values and to resolve customer questions and complaints with the utmost professionalism and courtesy. The Shift Leader embodies a cafe and workplace culture that is high-performing as well as welcoming.

Required Outcomes:

The Café Shift Leader will achieve the following outcomes in 6-12 months of his or her start date:

  1. Submit a revised social media marketing program (2 months).
  2. Organize and coordinate a staff barista competition (2 months).
  3. Oversee increase in retail whole bean coffee and looseleaf tea 20% over previous yr. (2 months).
  4. Work with store leadership team to design and implement a new customer feedback plan (2 months).
  5. Help to raise our customer feedback rating half a star/point (2 months).
  6. Submit a list of specific benchmarks for measuring 3-5 of each of the “Required” and “Other” competencies below. (2 months)

Key Responsibilities

  • Develop enthusiastically satisfied customers all of the time, day in and day out.
  • Provide high-quality beverages consistently for all customers.
  • Maintain smooth store operations.
  • Contribute to store profitability by following procedures and guidelines and using good judgment.
  • Take initiative and be accountable.
  • Embody our core values.
  • Work effectively within your team.
  • Effective execution of any duties delegated by your Team Leaders or Management.

Required Competencies

  1. Efficiency
  2. Honesty/Integrity
  3. Organization and planning
  4. Aggressiveness and tactfulness
  5. Follow through on commitments
  6. Intelligence and positive attitude
  7. Analytical skills
  8. Attention to detail, while seeing the big picture
  9. Persistence
  10. Proactivity

Other Core Competencies

  • Grace under pressure
  • Strategic thinking
  • Strong work ethic
  • High yet realistic expectations of self as well as others
  • Listening and communication skills
  • Open-minded and coachable
  • Humility

Required Knowledge & Experience

  • General knowledge of food & beverage industry
  • Two years of specialty coffee experience
  • Proven leadership experience

Cafe Leader

   

Job Description

The Café Leader guides his or team to meet store goals and standards and ensures positive “third space” experiences for all customers and store personnel. He or she oversees service and production in both the kitchen and the front of the house. Reporting directly to the Manager, the Café Leader embodies our highest standards in work habits and speaks fluently the language of the coffee business.

Duties & Key Responsibilities

The Café Leader performs all the duties of the Shift Leader with the additional responsibilities of working with the Manager to achieve store goals, specifically, by:


· Know and enforce standards at all levels

· Monitoring store and individual progress 

· Successful execution of delegated tasks

· Team accountability, holding individuals accountable while fostering camaraderie 

· Timely filing of required reports, meeting deadlines

· Use of core values to guide team

· Superior listening skills


Scorecard

90-Day Goals


· Submit revised training manual in collaboration with Manager

· Effective rollout and use of new scheduling app

· Raise store labor productivity ratio from 6 to 8 under guidance of Manager

· Effective usage of selected EOS Tools

· Effective usage of selected reports in collaboration with Café Manager

· Raise or maintain A or 4-5 review

· Effective management of all online PR communications including news media and social media 

· Effective weekly and/or same page meetings with Team Leaders

· Consistently effective IDS meeting outcomes


180-Day Goals

· Complete a serve safe certification or recertification programs

· Oversee increase in-store food sales 20 percent over preceding year 

· Design and implement two new store food OR beverage menus 

· Successful completion of assigned rocks for Q1 & Q2

· Effective co-management of performance reviews

· Co-hire, train, and retain 1-2 full-time or 5-7 part-time A-Team players

Required Competencies

· A high aptitude for sharing our company’s mission with staff and the public

· Organizational, time-management, and planning skills

· Meticulous research and analytical abilities

· Strategic thinking, listening and communication skills

· Self-starter, self-directing, self-teaching, high-performing, high-achieving

· Expert listening skills and lightning-fast turn-around time on deliverables 

Required Knowledge & Experience

· Working knowledge of excel, adobe, cloud data management 

· Familiarity with best practices in food safety and espresso bar service

· Track record of effective teamwork

· Record keeping, data management, and reporting

· Successful leadership experience 

· Minimum of 2 years’ experience

Job Type: Full-time, management track/trainee

Compensation/benefits: DOE/TBD

Kitchen Leader

The Kitchen Leader trains and leads our kitchen staff to meet our store goals on a daily basis. The Kitchen Leader also keeps our team and store aligned with our company’s core values and helps us all to resolve customer questions and complaints with the utmost professionalism and courtesy. The Kitchen Leader creates a back-of-the-house team environment that is high-performing as well as welcoming.

Required Outcomes:

The Kitchen Leader will achieve the following outcomes in either 6 or 12 months of his or her start date:

  1. Submit a revised training program (6 months).
  2. Complete a serve safe certification or recertification program (6 months)
  3. Oversee increase in-store food sales 20 percent over preceding year (12 months)
  4. Design and implement a new store food menu (6 months)
  5. Raise our customer feedback rating on food in particular from 4 to 5 stars (12 months)
  6. Hire and retain 90 percent A-team players (12 months)

Required Competencies

  1. Efficiency
  2. Honesty/Integrity
  3. Organization and planning
  4. Aggressiveness and tactfulness
  5. Follow through on commitments
  6. Intelligence and positive attitude
  7. Analytical skills
  8. Attention to detail, while seeing the big picture
  9. Persistence
  10. Proactivity

Other Core Competencies

  • Grace under pressure
  • Strategic thinking
  • Strong work ethic
  • High yet realistic expectations of self as well as others
  • Listening and communication skills
  • Open-minded and coachable
  • Humility

Required Knowledge & Experience
The Kitchen Leader knows how to operate the kitchen “soup to nuts” as it were, meaning from beginning to end. The Kitchen Leader’s knowledge base includes best practices in food safety, inventory management, staff management, and equipment maintenance. Kitchen Leaders should have a minimum of 3-5 years of experience in a busy kitchen before assuming the responsibilities of this role.

Wage/Salary Range: $35-40,000+/year. Salary and Benefits negotiable.

Kitchen Assistant

Along with Baristas, Café Kitchen Assistants are our café’s principal “brand ambassadors.” Embodying our core values, Kitchen Assistants go above and beyond to delight our customers with mindfully sourced and crafted flavorful & healthy food. Kitchen Assistants share their passion for food by cultivating mastery of the craft food arts. They maintain our high standards and work closely with their teammates to delivery legendary customer service. It is because of our kitchen assistants and baristas that our café represents the quintessential “third space” in our city.

Scorecard

30-Day Goals

  • Completion of Kitchen Assistant Trainee training program
  • Can complete all tasks within designated time window

180-Day Goals

  • Receives Acoustic Java “Basic Sandwich Art” certificate
  • Can prep batters, soups, and sauces
  • Ability to collaborate and improve menu

Required Values

  • High Commitment
  • Integrity
  • Professionalism
  • Win-win
  • Long-view approach
  • Results-Oriented
  • Complete Ownership

Key Competencies

  • Quick thinking and efficiency
  • Honesty/Integrity
  • Communication skills
  • Manual dexterity and grace under pressure
  • Lift up to 50 pounds
  • Handle food and hot beverages

Required Knowledge & Experience

  • 3-6 months of relevant experience
  • Some knowledge of food safety and baking preferred.

Job Type: Part-time, management track

Compensation/benefits: DOE/TBD

Tasting Room Leader

   

Job Description

The Tasting Room Leader establishes the maximum operational effectiveness and quality possible in the store environment. He or she is responsible for the experiences of all retail customers and barista personnel, overseeing production and service in the front of the house. Foremost among the Tasting Room Leader’s priorities is achieving the “third space” café experience for all customers with safety as the omnipresent (and so invisible) norm. Reporting directly to the Roastery Manager, the Tasting Room Leader not only embodies our highest standards in both work habits and professional manners but is also deeply dedicated to the field of sensory evaluation.

Duties & Key Responsibilities

The Tasting Room Leader performs the duties of a Shift Leader and Wholesale Packaging Assistant with the additional responsibilities of overseeing both front and back of house operations under the supervision of the Roastery Manager. The Tasting Room Leader performs key store operator functions, including but not limited to: 


· Roastery and Tasting Room project management

· Train and monitor all staff, equipment, and store performance

· Performing and recording scheduled work reviews and maintenance 

· Conduct daily product taste tests as well as scheduled and private staff and public tastings


Scorecard

90-Day Goals


· Submit revised training materials in collaboration with Café Manager

· Conversion ratio maintained (Purchase orders/Customer inquiries) 

· Acquire serve safe certification or SCA certification

· Oversee 50 percent increase in café sales

· Develop and maintain appropriate weekly reports and record keeping with management

· Oversee store operation, scheduling, and directing espresso bar team in daily work assignments

· Communicate and inform manager of daily activities and issues

· Act as back up in scheduling in the event of plant operations manager’s absence

· Ensure smooth operations in front of house and at all facility events

· Participate in establishing tasting and roastery quality standards per KAIZAN

· Train and review new team members

· Clean, perform, and record regular maintenance on all café equipment in front of house 

· Sets up and maintains store binders and effectively uses all lists

· Ensure compliance with all issued policies & procedures per company manuals and law


180-Day Goals

· Develop events and promotions plan in collaboration with leadership team

· Plan pursuit of Micro-Roaster of the Year and Good Food awards with leadership team

· Acquire barista certification; Successful completion of assigned rocks for Q1 & Q2

· Develop and deliver successful job & project progress reports for Manager 

· Gain contact information and schedule sales meetings for 5 outbound prospects

· Attend and/or assist in 3 wholesale account reviews for existing partners

· Qualify, close and onboard 5 new coffee shops, restaurants and/or cafes

· Produce a satisfactory Regional Sales Plan for the upcoming quarter

· Identify potential coffee industry and related events for the upcoming quarter

· Demonstrated ability to work efficiently independently

· 100% completion of sales activity goals (including store binders), leading up to assignment of results-based sales and customer satisfaction goals

· Schedule and conduct at least two on-site sales meetings each month 

· Achieve and maintain complete proficiency of current month wholesale coffee offerings list, including specific source information, brewing recipes and profiles 

Required Competencies

· A high aptitude for sharing our company’s mission with staff and the public

· Excellent interpersonal relations skills

· Organizational, time-management, and planning skills

· Follow through on commitments

· Meticulous research and analytical abilities

· Strategic thinking, listening and communication skills

· Self-starter, self-directing, self-teaching, high-performing, high-achieving

Required Knowledge & Experience

· Effective verbal and written communication skills

· Experience in leading and motivating work groups or teams

· Excellent mechanical skills to troubleshoot and support roasters for full operation to minimize downtime

· Excellent math skills and experience on the computer

· Ability to perform physical requirements of position such as standing and walking, bending and stooping daily in addition to the ability to lift up to 100 pounds throughout the work day

· Unparalleled prioritization abilities; work well with others in team environment

· Fluency in best practices in food safety and espresso bar service

· Inventory and staff management; record keeping, data management, and reporting

· Leadership abilities; strong interest in coffee tasting 

· Minimum of 3 years’ experience

Job Type: Full-time, management track

Compensation/benefits: DOE/TBD

Wholesale Production Assistant & Driver

   

Job Description

Under the supervision of the Roastery Manager, the Wholesale Packaging Assistant is responsible for order receiving, processing, packaging, product storage, and order fulfilment,

Duties


· Bag labelling and label printing

· Accurately blend, grind, pack, and heat seal coffee and tea bags

· Assist customers with pick-up orders

· Accurately pack outbound shipments, ensuring that small package and palleted freight shipments are prepared in time every day

· Update the Production Team Leaders of low inventory stock levels

· Thoroughly clean bins, tables, and general warehouse area and machines according to schedule

· Use checklists effectively to keep facility clean, stocked, and organized

· Effective use of lists and procedures to achieve 100% wholesale customer satisfaction

· Representative brand ambassador on deliveries

· Effective completion of all delegated tasks


Scorecard

90-Day Goals


· Execute facility reorganization under guidance of Production Team Leaders

· Effective usage of inventory apps (simpleorder, cropster, etc.)

· Track record of outstanding performance with packaging and deliveries

· Acquire serve safe or food defense certification

· Effective contribution to 100 percent increase in roastery productivity

· Timely and meticulous reporting and record keeping

· Work with Production Team Leaders to develop outstanding home roaster program

· Achieve and maintain proficiency of current-month wholesale coffee offerings list, including specific source information, brewing recipes and roast profiles

· Identify and attend relevant industry events

· Attend recurring wholesale team meetings at our Main Street and/or Roastery locations


180-Day Goals

· Develop events and promotions plan in collaboration with leadership team

· Plan pursuit of Micro-Roaster of the Year and Good Food awards with leadership team

· Demonstrate the ability to work independently and efficiently 

Required Competencies

· A high aptitude for sharing our company’s mission with staff and the public

· Excellent driving record

· Excellent interpersonal relations skills

· Effectiveness as well as efficiency

· Superior judgment

· Organizational, time-management, and planning skills

· Follow through on commitments

· Great attention to detail

· Listening and communication skills

· Self-starter, self-directing, self-teaching

· Ability to lift 67 lbs

· Manual dexterity

Required Knowledge & Experience

· Record keeping, data management, and reporting

· Some coffee or tea experience preferable 

Job Type: Part-time

Compensation/benefits: DOE/TBD

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